KEB TERMS AND CONDITIONS OF SALE
Purchase order terms are valid for all actual and future orders.
Any customer change to a Purchase Order is valid only if approved
in writing by KEB Industries, Inc.
All prices are in United States Dollar currency. Prices are subject to
change without prior notice. Call for current price quotations.
All invoices are payable in Net 30 day terms from the invoice
date. No deductions are allowed from invoices. For overdue
accounts, we shall debit your account 1.5% per month until the
balance is paid in full. Accounts 60 days past due, shall be
shipped COD until the account is made current. All new accounts
must have a favorable Dun & Bradstreet rating. If the account is
unrated, financial information including credit references must be
supplied and a credit limit established prior to shipping on credit.
There is a $50.00 returned check fee.
FREIGHT AND PACKAGING COSTS
All freight and
packaging costs shall be paid by the customer.
These amounts shall be shown separately on each invoice. All
orders are F.O.B. Willoughby, Ohio. Title of ownership transfers
when the carrier accepts the merchandise. Although it is not our
responsibility, we will assist you in tracking any lost or late
Any insurance costs shall be included in the freight costs and shall
be the responsibility of the customer.
CLAIMS AND RETURNS
1. All claims, written or verbal, must be made within five (5)
business days after receipt of the product. If you require a return,
please call for a RETURN MERCHANDISE AUTHORIZATION number
(RMA). An explanation of the return must be enclosed.
2. KEB shall replace or accept for return undamaged product
subject to the following conditions:
a. Made-to-order items and standard items with special bores
ordered incorrectly are not returnable.
b. If the item shipped is not what you ordered, we shall
the product and pay any additional shipping
c. If the item is found to be defective by KEB, due to
workmanship, KEB shall replace and return the
item at no
1. Call (866) 395-4438 toll free and reference the product family
and size or the EDP number according to the chart on the following
2. For Extended Noses, be sure to reference the A dimension
and the B dimension when required.
3. For custom products, please fill out the appropriate RFQ Fax
Cover Sheet found in the “Customs” tab and fax it to (440)
953-9209. A sample of material may be required for extrusions.
Standard KEB Collets are machined to a tolerance of .0005” or
better Total Indicator Reading (TIR).
Standard KEB Guide Bushings are precision ground to a
coaxiality of .0002” or better. Coaxiality is a more rigorous
measurement than TIR.
Coaxiality tests the concentricity of multiple ID and OD points
simultaneously and their interrelationship with each other, a
standard which redefines the industry.
Our cheerful and courteous staff is here to provide you status
from order entry, through product realization, and shipment.
Our engineering staff is available to offer recommendations
tailored to your specific needs as well as to help troubleshoot
any unexpected problems.
If you have questions, KEB has answers.
The KEB Engineering staff
combines not only years of collet and
guide bushing manufacturing experience, but years of
knowledge in Swiss CNC machining. With this knowledge, our
staff can offer you innovative custom solutions to problems
never dreamed of before.
Complacency is the enemy at KEB. Innovation does not stop
merely with the product design but it is the driving factor in our
manufacturing processes and quality standards.